Faciligate announces the launch of 1Gateway version 2.3. Among many new features, this release expands information exchange capabilities beyond metrics and alarms, to synchronizing ITSM incident messages across multiple service desk products. Main features in this release:
- Introducing “state change engine” to keep track of CI states and offers ability to resend bulk alarms on state changes
- IDMAP functionality to allow relationships between messages from disparate systems
- Add dead-letter queue method for tracking invalid messages
- Attachment support for message synchronization
- Support for base64 string conversion
- Improved mapping handling to include converted messages in all mappings
- Support for Docker to install on-premises 1Gateway as a Docker container