1Gateway is used by numerous customer around the globe across different industries. Find out what they accomplished by benefiting from 1Gateway’s flexibility, ease of use and reliability.
Modular architecture, reusable plugins, and message normalization – 1Gateway is so flexible that only your imagination defines the limit.
Mikael Ahlberg, Technical Manager
Infor customers escalate incidents from their service desk tool directly to their managed service provider in near-real time. The standard software 1Gateway replaces an in-house developed custom solution with a bidirectional message exchange between Infor’s service desk, based on PureService, and various different service desk tools used by Infor’s customers. The 1Gateway approach improves the stability of data exchange, reduces operational expenses, and adds flexibility.
1Gateway works so well that we often forget in daily operations that we have a central data hub for application and service monitoring.
Stefan Kaufmann, System Specialist
It has always been part of the strategy of the IT department of the canton of Aargau (IT AG) to combine monitoring data collected in disparate tools into a centralized, unified application monitoring solution. With 1Gateway, IT AG replaces maintenance- or cost-intensive in-house developed integration solutions. Additionally, the IT department gains flexibility and stability in central monitoring.
New tools or changing parameters for us are no problem anymore, because with 1Gateway we are prepared.
Markus Odermatt, System Engineer Corporate ICT Services
The IT department of maxon made the strategic decision to support IT service management (ITSM) processes with Microsoft tools. For essential service delivery areas, such as synthetic E2E monitoring and network monitoring, SCOM could only meet the requirements to a limited extent. Using 1Gateway maxon closes this gap by integrating necessary measurement data from existing special tools, ensuring the successful realization of the strategy decision, and gaining flexibility.
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