Modular architecture, reusable plugins, and message normalization – 1Gateway is so flexible that only your imagination defines the limit.
Mikael Ahlberg, Technical Manager
Infor customers escalate incidents from their service desk tool directly to their managed service provider in near-real time. The standard software 1Gateway replaces an in-house developed custom solution with a bidirectional message exchange between Infor’s service desk, based on PureService, and various different service desk tools used by Infor’s customers. The 1Gateway approach improves the stability of data exchange, reduces operational expenses, and adds flexibility.